Description

Learn the fundamentals of strategic planning within an agency and learn what actions are needed to achieve growth.

In the CIC Agency Management course, you will learn how to apply the management theories, methods, and procedures necessary to operate a successful insurance agency. Leave the class prepared to implement strategies designed to increase agency profitability.

Updated and revised 2-day course.

Strategic Planning (4 hours)

What does it take to have a thriving agency? The answer is strategic planning, actions aimed toward agency profitability. Learn about change-management processes, establishing actionable goals, identifying appropriate insurance markets, and conducting essential analyses. Use tools that measure an agency’s financial health, including examinations of cash flow, budgets, income statements, and balance sheets — all of which provide the insight required for making effective strategic decisions.

Agency Talent Management (4 hours)

Acquire the tools necessary to build and manage today’s diverse workforce. Learn how to recruit, hire, and manage personnel who reflect an agency’s culture and allow for a more productive and satisfying work environment. Learn how to hire for success, including how to write position descriptions, conduct interviews, train new employees, evaluate performance, and manage separations.

Managing Agency Client Retention and Acquisition (2 hours)

Acquire and keep new clients and learn how to meet their expectations. The information provided in this section will teach you how value, vision, and mission statements shape your agency’s brand and help you capture and keep clients. Learn how to market for success and maintain fruitful client relationships. Discover how to determine the profitability of an account.

Managing Agency Technology Utilization (3 hours)

Learn how to evaluate existing technologies to determine how to effectively engage with clients and insurance companies. This section will help you learn how to select and implement the tools and technology that support your agency’s workflows, standards, and procedures — the foundations for profitable growth.

Ethical Responsibility (3 hours)

Learn the relevance of professional ethics in the workplace and the legal duties an ethical agent, agency, and insurance company are responsible for. Understand how unfair trade practices influence ethical behavior, and how missteps can lead to Errors and Omissions. This section will provide you with the foundations of ethical behavior, steps in ethical decision-making, and the process of establishing a Code of Ethics.

Faculty:

Karl Sherrill

Bobby Shomo

Registration closes on the Monday prior to class 

Continuing Education

Attendance at this seminar qualifies for a total of sixteen hours of continuing education credit, which includes 13 general, two hours of ethics and one hour of legislative credit in Oklahoma for P/C and Adjuster licenses. If you are not from Oklahoma, please check with your state to see what credits this class is available for.

Cancellation Policy

We realize that “life gets in the way” and sometimes our stakeholders cannot avoid canceling, transferring and registering late for events. It is important to understand that every event that we host involves both hard and soft costs to the organization and we must be good stewards of our resources. 

Hotel Information

Need a hotel? 

BIGiOK is pleased to offer you a discounted rate at the Ellison, Oklahoma City, A Tribute Portfolio Hotel - (6201 N. Western Ave. OKC, OK 73118) CLICK Here to make your reservation. Please use code "E2498" to get our special BIGiOK Discounted Rate.

ALSO! Please see special rates with Embassy Suites in Oklahoma City. https://www.hilton.com/en/book/reservation/deeplink/?ctyhocn=OKCOKES&corporateCode=0003219176

If canceling within one week of class, we will not be able to offer a refund. You may be able to transfer funds from one class to a future class for free if a member to the Association. If you are a non-member it is a $50 transfer fee.

If transferring from onsite to online, we will charge a 25% fee within 10 days of the class.

Exam Procedures

The exam will take place the following week opening at 12:01 AM (CST) Monday and will close Thursday at 11:59PM (CST) UNLESS there is a holiday occurring. Questions regarding this exam process can be directed to The Risk & Insurance Education Alliance.